Intermountain Health App Status

My Care Team Issues

Identified - Support teams met with the vendor Kyruus and found a data mapping issue. The vendor made an update to how they send the provider ID's. They have agreed to support the previous method so we can receive/read the data on our end. Developers are still looking at what can be done to the provider service on our end to resolve the issue.
Jul 15, 2025 - 10:31 MDT

Investigating - Care Team may not be displayed fully for some users. Support teams are investigating.
Jul 14, 2025 - 09:06 MDT

Online Patient Portal Degraded Performance

Mobile Applications Operational

Apple Mobile App Operational

Android Mobile App Operational

Individual Features & Services Operational

Billing Features Operational

Get Care Features Operational

Connect Care Video Visit Service Operational

Text Message Notifications Operational

E-Mail Notifications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

Unresolved incident: My Care Team Issues.

Jul 14, 2025

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

E-Visit Currently Degraded

Resolved - This incident has been resolved.
Jul 11, 16:25 MDT

Update - Issue with evisit Primary are Physician search is resolved. Root cause pending.
Jul 11, 16:25 MDT

Investigating - Users may experience degraded service for E-Visits. Issue is under investigation
Jul 1, 16:40 MDT

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.